Associate Director, Student Financial Aid (Compliance & Customer Service)

The Associate Director of Student Financial Aid (Compliance and Customer Service) serves as a 
senior member of the Student Financial Aid leadership team and is responsible for ensuring 
institutional compliance with federal and state financial aid regulations while overseeing customer 
service operations. This position provides supervisory oversight of Financial Aid Coordinators 
responsible for Return of Title IV (R2T4) processing and the Federal Direct Loan Program, two of 
the most highly regulated and compliance-sensitive functions within the office. The Associate 
Director functions as a subject matter expert in financial aid compliance, provides guidance and 
training to staff, contributes to policy development and strategic initiatives, and manages the 
office’s primary student and family point of contact to ensure consistent, high-
quality customer service.