Associate Director of Financial Aid

Saint Michael’s College is looking for a collaborative and experienced financial aid professional to play a key leadership role in our Financial Aid Office. This position oversees the day-to-day operations of the office, ensuring high-quality service and support for students and families navigating the financial aid and billing process. The role includes administering and awarding aid for both undergraduate and graduate students, maintaining compliance with federal, state, and institutional regulations, and supporting staff through training and supervision. As a key member of the Financial Aid leadership team, this individual will also help shape strategic goals and improve office policies and procedures in a collaborative and mission-driven environment.

Responsibilities include, but are not limited to:

• Provides mentoring and serves as a knowledge resource for the Financial Aid team. Plans and directs office workflow and projects. Collaborates with Saint Michael’s College Financial Aid leaders on policy development and implementation
• Reviews undergraduate and graduate financial aid application materials, completes verification, resolves conflicting information, and awards financial aid in accordance with Title IV regulations and established institutional packaging policies
• Reviews financial aid appeals and leads the professional judgment review committee; Assists with federal and institutional reports/surveys
• Provides guidance to students and parents by phone, e-mail, and in-person regarding all aspects of financing a St. Mike’s education and presents to groups at Open Houses.
• Oversees office communications with students and families and manages website content. Collaborates with other office staff to plan, develop, and edit office communications and communication strategy
• Participates in training sessions to remain informed of regulatory changes and provide relevant training to staff
• Supports fair treatment and equal opportunity for all. Listens to and objectively considers the ideas/input of others. Respects the talents and contributions of all individuals.

We recognize that people assess their skills and experience differently. Studies have shown that some candidates may hesitate to apply for a position unless they feel they meet every qualification listed. However, many of the skills and responsibilities in this role can be developed on the job. If you believe you could bring value to our students and community and meet most of what we’re looking for, we encourage you to apply.

We are an equal opportunity employer and welcome applicants from all backgrounds. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristic under applicable law.

Benefits include health, dental, vision, employer-paid life and disability insurance, voluntary life, critical illness and accident insurance options, parental leave, flexible spending accounts (healthcare and dependent care), 401(k), generous paid time off, paid holidays, employee and dependent tuition benefits, employee assistance program, well-being programs and opportunities, discounted gym membership, paid volunteer time, use of the athletic facilities and the library, and countless opportunities to attend presentations, lectures, and other campus activities.

Applicants should have the following: 

Required: 

- Bachelor’s degree or equivalent combination of education and experience

- 3-5 years of direct financial aid experience

- Microsoft Office products including Excel, Word and Outlook

- Proficient with Ellucian Colleague systems

- Analytical skills, including data analysis

- Excellent verbal and written communication skills